1. Delivery Terms

a. Delivery Eligibility:

• Delivery is available for most products listed on our website. However, some products may require a minimum purchase quantity to qualify for delivery.
• Products that do not meet the minimum purchase quantity must be picked up from our designated locations.

b. Delivery Timeline:

• Products sourced from international suppliers may take up to 30 days for delivery.
• Delivery times for locally available products will be communicated at the time of purchase.

c. Free Delivery Policy:

• Free delivery is available only for products where installation is provided by EIG Solar.
• Products that are not being installed by EIG Solar may incur delivery charges, which will be communicated before order confirmation.

d. Shipping and Handling Costs:

• For orders that do not qualify for free delivery, shipping and handling costs will be calculated based on the delivery location, product type, and quantity.

2. Pick-Up Terms

a. Pick-Up Eligibility:

• Products that do not meet the minimum purchase quantity must be picked up by the customer from our designated warehouse or store location.
• Customers will be notified once their order is ready for pick-up.

b. Pick-Up Location:

• Our pick-up location details will be shared with customers during the order process.
• Pick-up is available during business hours and requires prior scheduling.

c. Required Documents:

• Customers must present their purchase receipt or order confirmation for verification at the time of pick-up.

3. Important Notes

a. Order Confirmation:

• Orders will be processed only after confirmation of payment and fulfillment of any minimum quantity requirements.

b. Installation Services:

• Free delivery is applicable only if the product is being installed by EIG Solar. This ensures timely delivery and professional setup.

c. Delayed Deliveries:

• While we strive to meet delivery timelines, delays due to customs clearance, international shipping processes, or unforeseen circumstances may occur. In such cases, customers will be informed promptly.

d. Customer Responsibility:

• It is the customer’s responsibility to provide accurate delivery details and ensure someone is available to receive the order at the scheduled time.

4. Contact Information

For inquiries or updates on your delivery or pick-up order, please contact us:
Email: support@eigsolar.com
Phone: +971 50 68 123 72
Address: Al Manhal, Abu Dhabi