Thank you for shopping at EIGsolar.com. Your satisfaction is our priority, and we are committed to providing high-quality solar energy products and services. Please review our Refund and Return Policy carefully to understand your rights and obligations.
Warranty: The products available on EIGsolar.com come with manufacturer warranties as specified by the respective manufacturers. Warranty terms, conditions, and durations vary depending on the product and brand. To claim warranty services, customers must adhere to the conditions specified by the manufacturer.
For warranty-related inquiries or assistance, please contact us at: Email : support@eigsolar.com Phone: +971 50 68 12372
Return Policy: We accept returns in accordance with the manufacturer’s return conditions. Returns are subject to the following guidelines:
Eligibility for Returns:
Products must be returned within the time frame specified by the manufacturer.
Items must be unused, undamaged, and in their original packaging with all accessories, manuals, and documentation intact.
Proof of purchase (receipt or invoice) is required for all returns.
Non-Returnable Items:
Products that have been installed or used.
Custom-made or special-order items.
Any product not covered under the manufacturer’s return policy.
Return Process:
To initiate a return, contact our support team at support@eigsolar.com with your order details.
After your return request is approved, you will receive further instructions, including where to send the item.
Customers are responsible for return shipping costs unless the product is defective or we made an error in processing your order.
Refund Policy:
Refunds are processed in line with the manufacturer’s refund policy. Refunds are applicable under the following conditions:
Eligibility for Refunds:
Items returned and inspected per the return guidelines.
Products found defective upon receipt, verified, and approved by the manufacturer.
Refund Process:
Refunds will be processed after the returned product is inspected and approved.
Refunds will be issued using the original payment method unless otherwise agreed.
Processing times may vary, depending on the manufacturer and payment provider.
Non-Refundable Cases:
Shipping and handling fees are non-refundable unless the return is due to our error or a defective product.
Products not meeting the manufacturer’s refund conditions.
Contact Information**
If you have questions about our Refund and Return Policy, please contact us:
Email: support@eigsolar.com
Phone: +971506812372
Thank you for choosing EIGsolar.com for your solar energy needs. We are here to assist you at every step to ensure your experience with us is seamless and satisfactory.